Refund and Returns Policy

Return & Refund Policy

At Samadhan Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

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Eligibility for Return

You may request a return if:

• The product is damaged, defective, or incorrect

• The product is unused, unopened, and in original condition

• The return request is made within 3–7 days of receiving the product

⚠️ Some products such as personal care items, supplements, or perishable goods may not be eligible for return due to hygiene and safety reasons.

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Return Process

To initiate a return:

1. Contact our customer support with your order number and reason for return.

2. Provide clear photos or videos (if applicable).

3. Once approved, we will guide you through the return process.

📧 Email: info@samadhanshop.com
📞 Phone: 01712-964950

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Refund Policy

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 working days.

• Refunds will be made via the original payment method or as store credit, depending on the situation.

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Non-Returnable Items

The following items are non-returnable:

• Used or damaged products (unless defective)

• Items without original packaging

• Health supplements, food items, or personal hygiene products (if opened)

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Shipping Cost

• Return shipping costs are the responsibility of the customer unless the return is due to our mistake (wrong or defective item).

• Original delivery charges are non-refundable.

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Order Cancellation

Orders can be cancelled before shipping. Once the order has been shipped, cancellation is no longer possible.

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Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

📍 Uttara Office: Road No. 21, House No. 15, Sector 11, Uttara, Dhaka 1230
📍 Banani Office: House 03, Road 2/2, Block L, Banani, Dhaka 1213
📧 Email: info@samadhanshop.com
📞 Phone: 01712-964950