Warranty Policy

Warranty Policy

At Samadhan Shop, we aim to provide high-quality products and reliable service. This Warranty Policy explains the terms and conditions under which product warranties are offered.

1. Warranty Coverage

• Warranty coverage applies only to products that are clearly mentioned as “Warranty Available” on the product page.

• Warranty duration and type (service warranty / brand warranty) vary depending on the product and brand.

• Warranty starts from the date of purchase mentioned on the invoice.

2. What Is Covered

Warranty generally covers:

• Manufacturing defects

• Functional issues not caused by misuse

• Hardware malfunction under normal usage

Warranty service will be provided according to the manufacturer’s or supplier’s terms.

3. What Is NOT Covered

Warranty does not cover:

• Physical damage, scratches, cracks, or burns

• Damage caused by water, fire, or natural disasters

• Damage caused by misuse, negligence, or unauthorized repair

• Normal wear and tear

• Accessories, cables, or free promotional items (unless mentioned)

4. Warranty Claim Process

To claim warranty:

1. Contact our support team with your order number and issue details

2. Provide product images or videos if required

3. Our team will verify the issue and guide you through the warranty process

📧 Email: info@samadhanshop.com
📞 Phone: 01712-964950

5. Warranty Service Location

• Some products may require service at the authorized brand service center

• For certain products, warranty support may be provided through Samadhan Shop

Customers are responsible for delivering the product to the service center unless stated otherwise.

6. Replacement or Repair

• Depending on the issue, the product may be repaired, replaced, or refunded

• Replacement depends on product availability

• Warranty does not guarantee instant replacement

7. Warranty Void Conditions

Warranty becomes void if:

• Product seal is broken or tampered with

• Unauthorized repair or modification is detected

• Product is used for commercial or abnormal purposes

8. Limitation of Liability

Samadhan Shop is not responsible for any indirect, incidental, or consequential damages resulting from product use or warranty claims.

9. Policy Changes

Samadhan Shop reserves the right to modify or update this Warranty Policy at any time without prior notice.

10. Contact Information

📍 Uttara Office: Road No. 21, House No. 15, Sector 11, Uttara, Dhaka 1230
📍 Banani Office: House 03, Road 2/2, Block L, Banani, Dhaka 1213
📧 Email: info@samadhanshop.com
📞 Phone: 01712-964950